This topic contains information about how to contact Customer Support and the support status for this and other releases.
Contacting Customer Support
If you do not have access to the web and you are in the United States or Canada, contact BMC Support at 800 537 1813. Outside the United States or Canada, select your country at Contact BMC to view local Support Contacts.
Based on the support policy adopted September 1, 2011, for releases from that date forward, BMC provides technical support for a product based on time rather than number of releases. The previous release-based policy applies to releases before September 1, 2011. To view the support status for this release, see the BMC Knowledge Management Support page.