This documentation supports the 19.02 version of BMC Knowledge Management.

To view the latest version, select the version from the Product version menu.

Remedy Knowledge Management is a framework for creating, publishing, reviewing, and searching IT knowledge articles. It provides service desk analysts with a knowledge base of easy-to-find solutions and give users self-service search options to help them resolve issues on their own.

Release notes and notices
updated 18 Nov

Learn what’s new or changed for BMC Knowledge Management version 19.02, including new features, urgent issues, documentation updates, and fixes or patches.

Note

This section only includes information about changes since the most recent release of BMC Knowledge Management. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 9.0, review the release notes for versions 9.1, 18.05, and 18.08.

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DateTitleSummary
May 30, 2019Patch 1 for version 19.02This patch consolidates all the hot fixes delivered for Knowledge Management version 19.02 and later into a single patch release.
February 28, 201919.02 enhancements

Using

 

As an end user, access and navigate the interface, use the Knowledge Management Console, and create and publish knowledge articles.

Developing

 

As a developer, understand the development options for Remedy Knowledge Management.

Administering

 

As an administrator, perform a standard configuration, manage knowledge sources, and configure approvals.

Integrating

 

As an administrator, set up integrations with Remedy Service Desk and BMC Service Request Management.

Troubleshooting

 

Resolve common issues or errors, review logs, or contact Support.

Planning

 

Use the Knowledge Management Console and create and publish knowledge articles.

Installing

 

(On-premises only) Install and perform initial system configuration.

Upgrading

 

(On-premises only) Upgrade based on the latest system requirements and software.
PDFs

 

Additional resources
The following hyperlinks provide information outside of the BMC Knowledge Management documentation that you might find helpful:
  • BMC Communities, BMC Remedy community
  • BMC Knowledge Management Support page, BMC Knowledge Management Support
  • Search the BMC Support Knowledge base
  • BMC Educational Services, BMC Remedy ITSM Suite learning path
  • BMC Global Services, BMC Remedy ITSM offerings
  • www.bmc.com information about BMC Remedy ITSM Suite
  • Documentation for related products:
    • BMC IT Service Management Suite documentation  BMC Remedy IT Service Management Suite
    • BMC Asset Management documentation  BMC Asset Management
    • BMC Change Management documentation  BMC Change Management
    • BMC Service Desk documentation  BMC Service Desk
    • BMC Service Level Management documentation  BMC Service Level Management
    • BMC Service Request Management documentation  BMC Service Request Management
    • BMC Atrium Core documentation  BMC Atrium Core
 
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