This documentation supports the 19.02 version of BMC Knowledge Management.

To view the latest version, select the version from the Product version menu.

Remedy Knowledge Management is a framework for creating, publishing, reviewing, and searching IT knowledge articles. It provides service desk analysts with a knowledge base of easy-to-find solutions and give users self-service search options to help them resolve issues on their own.

Release notes and notices
updated 13 May

Learn what’s new or changed for BMC Knowledge Management version 19.02, including new features, urgent issues, documentation updates, and fixes or patches.


This section only includes information about changes since the most recent release of BMC Knowledge Management. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 9.0, review the release notes for versions 9.1, 18.05, and 18.08.


To stay informed of changes to this space, place a watch on this page.

May 30, 2019Patch 1 for version 19.02This patch consolidates all the hot fixes delivered for Knowledge Management version 19.02 and later into a single patch release.
February 28, 201919.02 enhancements



As an end user, access and navigate the interface, use the Knowledge Management Console, and create and publish knowledge articles.



As a developer, understand the development options for Remedy Knowledge Management.



As an administrator, perform a standard configuration, manage knowledge sources, and configure approvals.



As an administrator, set up integrations with Remedy Service Desk and Service Request Management.



Resolve common issues or errors, review logs, or contact Support.



Use the Knowledge Management Console and create and publish knowledge articles.



(On-premises only) Install and perform initial system configuration.



(On-premises only) Upgrade based on the latest system requirements and software.

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Additional resources
The following hyperlinks provide information outside of the BMC Knowledge Management documentation that you might find helpful:
  • BMC Communities, BMC Remedy community
  • BMC Knowledge Management Support page, BMC Knowledge Management Support
  • Search the BMC Support Knowledge base
  • BMC Educational Services, BMC Remedy ITSM Suite learning path
  • BMC Global Services, BMC Remedy ITSM offerings
  • information about BMC Remedy ITSM Suite
  • Documentation for related products:
    • BMC IT Service Management Suite documentation  BMC Remedy IT Service Management Suite Open link
    • BMC Asset Management documentation  BMC Asset Management Open link
    • BMC Change Management documentation  BMC Change Management Open link
    • BMC Service Desk documentation  BMC Service Desk Open link
    • BMC Service Level Management documentation  BMC Service Level Management Open link
    • BMC Service Request Management documentation  BMC Service Request Management Open link
    • BMC Atrium Core documentation  BMC Atrium Core Open link
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