This documentation supports the 19.02 version of BMC Knowledge Management.

To view the latest version, select the version from the Product version menu.

19.02 enhancements

This section contains information about enhancements in the version 19.02 of BMC Knowledge Management.


Related topics

Downloading the installation files

Known and corrected issues

Release notes and notices

Additional Remedy ITSM 19.02 enhancements

BMC Knowledge Management enhancements

The following sections provide information about the enhancements in the 19.02 release.


Enhancements to approval mapping options

As a system administrator, now you can configure approval mapping rules for template, region, language, owner company, and owner group. For more details, see Configuring approval mappings.

What else changed in this release

In this release, note the following significant changes in the product behavior:

Update

Product behavior in versions earlier than 19.02

Product behavior in version 19.02

Creating a knowledge articleWhen you create a knowledge article from an Incident, multiple entries were created in the Article History.Now, when you create a knowledge article from an Incident, only one entry is created in the Article History.
Converting XML-based articles from the 7.2 and 7.5 releases

The migrator.properties file located in the InstallationHome/BMCRemedyITSMSuite/
Shared_Component/plugins
folder, contained the options for MySQL server.

The migrator.properties file located in the InstallationHome/BMCRemedyITSMSuite/
Shared_Component/plugins
folder, does not contain options for MySQL server.
Was this page helpful? Yes No Submitting... Thank you

Comments