Knowledge search guidelines
The following guidelines apply when performing search queries:
- Use the words that are most likely to appear in the knowledge article's title or contents.
- Choose descriptive and unique words.
- Check your spelling.
- Check that the criteria is accurate when searching for specific knowledge article titles or exact phrases.
- Use only one advanced search field such as Include all of these words, Exclude these words, and include this exact phrase. Using multiple field displays invalid search results.
- Use a space to separate search words in Search Text fields.
- Use the percent sign (%) to represent a wildcard search.
For more information, see the KB000129846 knowledge article.
Knowledge search might be affected by the following settings:
- Permission to view certain knowledge articles
- Case-sensitivity settings
- Stemming configuration
- List of stop words
The following characters have special meaning in Full Text Search and may affect the search results when used unintentionally.
Performs a word or phrase search on the terms enclosed in double quotation marks (").
Finds requests that contain any of the specified words.
Wildcard to extend the search.
Note: You do not need to use a wildcard to extend the search for word stems, such as "ed", "s", and "ing" because word stems are automatically included.
Indicate an enclosed component within a Boolean search phrase.
Note: If you insert an opening parenthesis, you must also add a closing parenthesis.
For more information about using parentheses in your query string, see
AND, OR, NOT, AND NOT
When in all caps, are interpreted as a Boolean search.
- MultiExcerpt named 'Performing an accrue search' was not found
- MultiExcerpt named 'Using the advanced search bar' was not found