BMC Knowledge Management provides the infrastructure for creating, storing, publishing, reviewing, and searching IT knowledge articles to aid service desk analysts via a knowledge base of easy-to-find solutions, and give users self-service search options to help them resolve issues on their own.
With BMC Knowledge Management, you can:
- Improve service quality through easy access to knowledge
- Reduce support calls — and costs — by enabling users to search without involving the service desk
- Access third-party knowledge through integration and indexing of content
- Decrease call abandonment rates and increase first-call resolution rates by improving efficiency
- Keep users and service desks up to date by providing news flashes and watch lists
- Reduce training costs throughout your organization with integrated, self-help knowledge