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Business Service Management

Business Service Management (BSM) provides a comprehensive and unified platform that simultaneously optimizes IT costs, demonstrates transparency, increases business value, controls risk, and assures quality of service. Delivering an "ERP for IT," BSM simplifies, standardizes, and automates IT processes so that you can manage business services efficiently across their lifecycle -- across distributed, mainframe, virtual, and cloud-based resources. With BSM, your organization has the trusted information it needs, can prioritize work based on business critical services, and can orchestrate workflow across your core IT management functions.

BSM has been architected so that you can adopt it incrementally and in a low-risk fashion based on the top initiatives you are already most likely pursuing, such as Cloud Computing, Data Center Automation, and IT Service Management.

In this site, we use the following terms to explain how you can realize BSM in your organization using BMC Software products and services:

  • BSM Initiatives describe the most common strategic initiatives that organizations are undertaking to address their IT management challenges.
  • For each BSM Initiative, a set of value paths have been defined that capture the most common ways to get started on an initiative with the highest impact and shortest time to value based on BMC customer experiences.
  • A value path prescribes the steps, or required capabilities, that an organization will need to realize value around a key project within each initiative.
  • Required capabilities map to BMC products or service offerings to address the required capabilities for each value path.
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