Best practices for BMC Knowledge Management

We recommend that you review best practices for the BMC Knowledge Management product prior to implementing a product or a feature.

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  Knowledge management recommendations for support staff
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  Recommendations for registering knowledge sources
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  Registering BMC Remedy AR System forms
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  Functional role
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  Update Request scenario
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  Permissions required to perform actions in BMC Knowledge Management
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  Knowledge article functional areas
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  Registering file system paths
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  Remote access conversion
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  Converting articles for default or modified templates
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  Converting articles for new templates
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  Managing knowledge article templates
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  User permissions
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  Status types
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  Recording an incident resolution or problem investigation results