This documentation supports the 18.08 version of Knowledge Management.

To view the latest version, select the version from the Product version menu.

About notifications

BMC Knowledge Management uses the BMC Remedy Email Engine to send notifications to specified users based on specific events that occurred during the life cycle of articles. You can configure the notification engine to select the notification type (email, alert, or pager) for each event, notification language, and other notification engine configuration options. For more information, see Creating notifications

Note

You should be familiar with the notification engine configuration to ensure that notifications used by BMC Remedy Knowledge Management work properly.

The notification engine has several configuration levels. System administrators can set defaults for the message texts and the notification types in the locations listed in the following table:



Configuration locations

Form

Action

SYS:Notification Messages

Create and modify notification message texts

NTE:CFG-Notification Events

Creating and modifying notification event types



Users can configure the notification language that is sent and received by them, the notification type, and disable notification for certain events in the Notifications tab of the People form.

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