This documentation supports the 18.05 version of Knowledge Management.

To view the latest version, select the version from the Product version menu.

Using web services

You can use the BMC Knowledge Management web service to query knowledge articles in BMC Knowledge Management.

Web services for BMC Knowledge Management

You can use the RKM:KnowledgeArticleManager_Interface form to query knowledge articles. The following web service and its corresponding function is available to use with the interface form.

Available web service

Web service name

Available functions

RKM_KnowledgeInterface_WS

GetListOfArticles

GetListOfArticles

Use GetListIOfArticles to return a list of published knowledge articles that are related to a Service, Computer System, or Application configuration item (CI).

For example, you could get a list of knowledge articles where a Service CI has been related to the knowledge article records. Or, you could get a list of knowledge articles where the server XYZ has been related to the knowledge articles records.

The query uses the Reconciliation ID of the CI to obtain the list.

Required input field values

Web service field

Database field
on interface form

Field value

Notes

CI Reconciliation ID

ServiceCI_ReconID

BMC_GLOBAL_DEFAULT_SRVC

Displays matching articles if the CI exists

The following table lists optional input field values. These fields are not required to get records.

Optional input fields

Web service field

Database field
on interface form

Field value

Notes

Article ID

DocID

KBA00000150

Displays matching request if the record exists

StatusSelectionField

Status

Published

Displays all published records according to user permissions

ArticleTitle

Title

"test1"

Displays matching request if the record exists

Output values:

  • ArticleID
  • Status
  • Title
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