Troubleshooting issues with Full Text Search

This topic will help you identify if there are issues with Full Text Search (FTS).

Symptom

The search results are not displayed.

Scope

The articles are not listed.

Workaround

1. Log in as an AR System Administrator or Knowledge Administrator in BMC Remedy AR System.

2. On the IT Home page, enter the MFS:MultiFormSearch form name in the following URL:
   http://<hostName>/arsys/forms/<serverName>/MFS:MultiFormSearch where the hostName is the name of the web server, and the serverName is the name of the AR System server.
   In a server group environment, perform these steps on each server.

3. Click the Advanced Search.
4. In Forms to search, select Selected Forms.
5. From the Form Name menu, add the following forms:
   
6. Add % in the All of these words field and click Search.
   
   
   The following list of articles is displayed.

Symptoms

The search results are not displayed.

Scope

The articles are listed and are available.

Workaround

We recommend that you contact BMC Customer Support.