This documentation supports the 18.05 version of Knowledge Management.

To view the latest version, select the version from the Product version menu.

Setting the registration plugin timeout period

Attempting to register a File System Path that contains a large number of files as a knowledge source increases the load on the application server might cause the process to time out.

To increase the timeout period of the registration plugin

  1. Stop the BMC Remedy AR System server.
  2. Add the following line to the pluginsvr_config.xml file, as displayed in the example below.
    <Api-Timeout>3600</Api-Timeout/>
  3. Start the BMC Remedy AR System server.

<plugin>
<name>RMDY.ITSM.RKM.REGISTRATION</name>
<type>FilterAPI</type>
<code>JAVA</code>
<filename>/data1/bmc/BMCRemedyITSMSuite/Shared_Components/plugins/rkm-registration.jar</filename>
<classname>com.bmc.itsm.rkm.filterapi.registration.RegistrationController</classname>
<pathelement>/data1/bmc/BMCRemedyITSMSuite/Shared_Components/plugins/rkm-common.jar</pathelement>
<pathelement type="location">/data1/bmc/ARSystem/pluginsvr/foundation_shared/ITSMCommonUtils.jar</pathelement>
<pathelement type="path">/data1/bmc/BMCRemedyITSMSuite/Shared_Components/plugins</pathelement>
<userDefined>
<Api-Timeout>3600</Api-Timeout/>
</userDefined>
</plugin>
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