Setting the registration plugin timeout period
Attempting to register a File System Path that contains a large number of files as a knowledge source increases the load on the application server might cause the process to time out.
To increase the timeout period of the registration plugin
- Stop the BMC Remedy AR System server.
- Add the following line to the pluginsvr_config.xml file, as displayed in the example below.
<Api-Timeout>3600</Api-Timeout/>
- Start the BMC Remedy AR System server.
<plugin>
<name>RMDY.ITSM.RKM.REGISTRATION</name>
<type>FilterAPI</type>
<code>JAVA</code>
<filename>/data1/bmc/BMCRemedyITSMSuite/Shared_Components/plugins/rkm-registration.jar</filename>
<classname>com.bmc.itsm.rkm.filterapi.registration.RegistrationController</classname>
<pathelement>/data1/bmc/BMCRemedyITSMSuite/Shared_Components/plugins/rkm-common.jar</pathelement>
<pathelement type="location">/data1/bmc/ARSystem/pluginsvr/foundation_shared/ITSMCommonUtils.jar</pathelement>
<pathelement type="path">/data1/bmc/BMCRemedyITSMSuite/Shared_Components/plugins</pathelement>
<userDefined>
<Api-Timeout>3600</Api-Timeout/>
</userDefined>
</plugin>
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