Searching for knowledge articles

The following topics describe how to define simple and advanced searches to search for knowledge articles, and how to use search results:

• Types of knowledge search
• Accessing the search page
• Knowledge search guidelines
• Performing simple searches
• Performing advanced searches
• Using knowledge search to resolve incidents and investigate problems
• Using knowledge search to resolve requests
• Understanding search results
• Using search results

Related topic

Recommendations for registering knowledge sources