This documentation supports the 18.05 version of Knowledge Management.

To view the latest version, select the version from the Product version menu.

Resuming failed conversions of version 7.2 and 7.5 articles

While converting knowledge articles from version 7.2 or 7.5 of BMC Knowledge Management, errors might occur and prevent the process from completing. You can resume the conversion where it stopped. 

Note

This functionality is not available for converting knowledge articles from third party sources.

To resume a failed conversion from version 7.2 or 7.5

  1. Close any error messages and return to the General tab of the Article Conversion Tool.
  2. Depending on your conversion needs, redo the steps that are described in either of the following topics:

    Note

    Update the values of the rkm.resume.conversion and rkm.resume.ArticleMigrationBackUpFile parameters in the migrator.properties file before you run the conversion job again.

    For more information, see Updating the migrator.properties file.

When you click Run, the Article Conversion Utility identifies and skips the knowledge articles that were converted during the previous attempt, and resumes the conversion job from the point at which it was terminated.

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