This documentation supports the 18.05 version of Knowledge Management.

To view the latest version, select the version from the Product version menu.

Remote access conversion

If a BMC Remedy Knowledge Management 7.2 or 7.5 installation resides on a different machine than the BMC Remedy AR System installation (where the Article Conversion tool is installed), perform one of the following options before converting the articles:

  • Copy the content of the InstallationDirectory\data folder to the BMC Remedy AR System machine.
    Make sure that the data folder contains two subfolders and their content: kms_data and kms_conf.
    OR
  • Access the files remotely over the network.

You can convert articles in the following system combinations:

Article Conversion Tool

Articles to Convert

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Windows

UNIX

You can install a software that allows file and print services to SMB/CIFS clients, such as Samba service, on the UNIX system.

Windows

Windows

 NA

UNIX

UNIX

 NA


Best Practice

  • Since the conversion is not supported for a combination where the conversion tool resides on a UNIX system and the articles to convert reside on a Windows system, we recommend that you copy the articles folders to any UNIX machine in the same network.
  • Make sure that the BMC Remedy AR System server has been started with a special domain user, to enable access to the files. This user must have read permissions for the file system folder that contains the knowledge articles.

To start the AR System service with a special domain user

  1. Stop the BMC Remedy AR System service.
  2. Right click on the service and select Properties.
  3. Open the Log On tab.
  4. Select This Account and enter the name of the special domain user with the permissions for the remote directories and sub-directories.
  5. Enter and confirm the user password.
  6. Click OK.
  7. Start the BMC Remedy AR System service.
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