This documentation supports the 18.05 version of Knowledge Management.

To view the latest version, select the version from the Product version menu.

Registering new knowledge sources

Perform the following procedure to add and register a knowledge source.


  • The source type that you select during registration cannot be modified.
  • You can register sources only from the Administration Server, if you have installed BMC Remedy IT Service Management for a server group.

To register a new knowledge source

  1. In the IT Home page, click Knowledge Management > Knowledge Management Console.
  2. Under Functions, click Manage Knowledge Sources.
  3. Click Add.
  4. On the Welcome page select the knowledge source type for registration.
  5. Click Next.
  6. In each page, enter the appropriate information as shown in Using Registration Wizard parameters, and click Next.
  7. In the Completion screen, click Finish.

For additional information, you can view the BMC Communities blog, Registering External Sources into Knowledge Management.

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