This documentation supports the 18.05 version of Knowledge Management.

To view the latest version, select the version from the Product version menu.

Receiving notifications about changes

BMC Knowledge Management uses the BMC Remedy Email Engine to send notifications to certain users about events that occurred during the life cycle of articles (for example, assignment or status change). Notification recipients are as follows:

  • Article Owners receive notifications regarding certain events for articles that they own.
  • Article Assignees receive notifications regarding certain events for articles to which they are assigned and when they become the assignee for an article.
  • Watch List subscribers receive notifications related to articles in their watch list.

Users receive notifications depending on the event type according to the information contained in the following table.


Notification event list

Notification event

Description

Recipients

Knowledge Assignment

Article assignment changes

Article Assignee

Knowledge Ownership Assignment

Article ownership changes

Article Owner

Knowledge Cancel Request

Request to cancel an article is sent.

Article Assignee Watch List subscriber

Knowledge Cancel Rejection

Request to cancel an article is rejected.

Article Assignee Watch List subscriber

Knowledge Retire Rejection

Request to retire a published article is rejected.

Article Assignee Watch List subscriber

Knowledge Publish Rejection

Request to publish an article is rejected.

Article Assignee Watch List subscriber

Knowledge New Version

New version of a published article is created.

Watch List subscriber

Knowledge Update Request

Update request is received.

Article Assignee Watch List subscriber

Knowledge Expiration Date

Number of days before article expiration is sent out (as configured).

Article Assignee Watch List subscriber

Knowledge Feedback

Feedback is received.

Watch List subscriber

Knowledge New Article

Article is created.

Article Assignee Watch List subscriber

Knowledge Review Required

Article review is required.

Article Assignee

Knowledge Change

Article is changed.

Watch List subscriber

Knowledge Status Change

Article status is changed.

Article Assignee Watch List subscriber

Knowledge Auto Retire

Request to change the article status to Retired is auto-approved

Article Assignee Watch List subscriber

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