This documentation supports the 18.05 version of Knowledge Management.

To view the latest version, select the version from the Product version menu.

Managing watch list rules

Use the Watch List Rules page to define watch list rules at the Operational and Product categorization level, per company. When articles that match these definitions are changed, a notification is sent to you. Articles that match the definitions are not added to the watch list.

The Watch List Rules page is divided into two panes:

  • My Watch List Rules — Enables you to add, edit, and delete rules.
  • Group Watch List Rules — Enables Knowledge Admin users to add, edit, and delete rules for any existing support group, including those of which they are not members. These rules are displayed for and apply to all members of a support group for which rules have been defined. However, only Knowledge Admin users can edit and delete these rules.

To create watch list rules 

  1. Under Functions, click Watch List Rules.
  2. In the Watch List Rules page, click Create.
  3. Set the company, operational, and product categorization filters.
  4. Click Save.

To view and edit watch list rules

  1. Under Functions, click Watch List Rules.
  2. In the Watch List Rules page, click View.
  3. To edit the rule, make the necessary changes and then click Save.
  4. To close the rule without saving changes, click Close.

To delete watch list rules

  1. Under Functions, click Watch List Rules.
  2. In the Watch List Rules page, select the rule to delete.
  3. Click Delete.

    Note

    Watch List rules remain active until you delete them.

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