This documentation supports the 18.05 version of Knowledge Management.

To view the latest version, select the version from the Product version menu.

Managing knowledge article metadata

This section includes information that is necessary to manage the visibility and post-publishing lifecycle of a knowledge article. Some of the tasks described in this section take place in the Details tab. For more information about the Details tab, see Knowledge article functional areas.

The following topics are provided:

User goalReference topic
Understanding visibility groups with examples.

Managing knowledge article visibility

Specifying the three tiers of operations and product categories in knowledge articles.

Categorizing knowledge articles

Adding resolution categories to knowledge articles.

Categorizing documented resolutions

Creating and deleting additional categories.

Managing additional categorization

Creating and removing a relationship with another knowledge article, viewing related articles, and creating a relationship with a BMC Service Desk record.

Managing knowledge article relationships

Viewing the history of knowledge articles.

Viewing a knowledge article's history

Setting a review date for knowledge articles.

Scheduling reviews

Was this page helpful? Yes No Submitting... Thank you

Comments