This documentation supports the 18.05 version of Knowledge Management.

To view the latest version, select the version from the Product version menu.

Managing knowledge article approval requests

Approvals are required to promote knowledge articles to any status that enables or disables access for end users. BMC Knowledge Management currently supports the following methods of approval:

Approving or rejecting knowledge articles using Approval Central

You can use BMC Remedy AR System Approval Central to approve knowledge articles. This is especially important if your current access permission does not allow you to access the knowledge article. Not all approvers have access to the BMC Knowledge Management application through their home pages, yet still have the role to approve knowledge articles before they can move forward.

Note

You must have appropriate permissions to modify a knowledge article, to view the knowledge article, and approve it. For more information on roles and permissions, see User permissions in the BMC IT Service Management documentation.

To approve knowledge articles using Approval Central

  1. Log in to the AR System server as the approver.
  2. Open Approval Central. 
    Approval Central displays all pending knowledge articles that are assigned to you. You can filter them by using the fields in the Search Criteria area.

    Note

    Click the Article ID link to view the details of a knowledge article.

  3. Approve, reject, hold, reassign, or view the desired knowledge articles.
    After you approve a knowledge article, it is removed from the Pending Approvals table. The appropriate approvers are notified of any reassigned approvals.

Note

If approvers need more information about a knowledge article, they can view the request details and add a question in the approval activity log. Their signature is on hold while they are waiting for the information and the status is set to More Information.

Approving or rejecting knowledge articles via email

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