This documentation supports the 18.05 version of Knowledge Management.

To view the latest version, select the version from the Product version menu.

Knowledge search guidelines

The following guidelines apply when performing search queries:

  • Use the words that are most likely to appear in the knowledge article's title or contents.
  • Choose descriptive and unique words.
  • Check your spelling.
  • Check that the criteria is accurate when searching for specific knowledge article titles or exact phrases.
  • Use only one advanced search field such as Include all of these words, Exclude these words, and include this exact phrase. Using multiple field displays invalid search results.
  • Use a space to separate search words in Search Text fields.
  • Use the percent sign (%) to represent a wildcard search.

For more information, see the KB000129846 knowledge article.

Knowledge search might be affected by the following settings:

  • Permission to view certain knowledge articles
  • Case-sensitivity settings
  • Stemming configuration
  • List of stop words

The following characters have special meaning in Full Text Search and may affect the search results when used unintentionally.

Character

Description

"

Performs a word or phrase search on the terms enclosed in double quotation marks (").

,

Finds requests that contain any of the specified words.

%

Wildcard to extend the search.

Note: You do not need to use a wildcard to extend the search for word stems, such as "ed", "s", and "ing" because word stems are automatically included.

()

Indicate an enclosed component within a Boolean search phrase.

Note: If you insert an opening parenthesis, you must also add a closing parenthesis.

For more information about using parentheses in your query string, see Performing searches on multiple forms in the BMC Remedy AR System online technical documentation.

AND, OR, NOT, AND NOT

When in all caps, are interpreted as a Boolean search.

 Related topics

Performing an accrue search

Using the advanced search bar

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