This documentation supports the 18.05 version of Knowledge Management.

To view the latest version, select the version from the Product version menu.

Remedy Knowledge Management is a framework for creating, publishing, reviewing, and searching IT knowledge articles. It provides service desk analysts with a knowledge base of easy-to-find solutions and give users self-service search options to help them resolve issues on their own.

Release notes and notices
updated 07 Nov

Learn what’s new or changed for BMC Knowledge Management version 18.05, including new features, urgent issues, documentation updates, and fixes or patches.


This section only includes information about changes since the most recent release of BMC Knowledge Management. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for versions 8.0, 8.1, 9.0, 9.1, and 18.05.


To stay informed of changes to this space, place a watch on this page.

May 31, 201818.05 enhancements

Getting started


Quick Start >



Provides information about user permissions and functional role.



Information about installation and configuration of the product, migration of data, and deployment



Information about the upgrade process



Issues resolution and contacting Support



Information about accessing, navigating, and, using the product



Information about data management and archiving



Information about development options for BMC Knowledge Management



Provides information about integrations with other products


Additional resources

The following hyperlinks provide information outside of the BMC Knowledge Management 9.1.00 documentation that you might find helpful:
  • BMC Communities, BMC Remedy community
  • BMC Knowledge Management Support page, BMC Knowledge Management Support
  • Search the BMC Support Knowledge base
  • BMC Educational Services, BMC Remedy ITSM Suite learning path
  • BMC Global Services, BMC Remedy ITSM offerings
  • information about BMC Remedy ITSM Suite
  • Documentation for related products:
    • BMC IT Service Management Suite documentation   BMC Remedy IT Service Management Suite
    • BMC Asset Management documentation     BMC Asset Management
    • BMC Change Management documentation   BMC Change Management
    • BMC Service Desk documentation     BMC Service Desk
    • BMC Service Level Management documentation    BMC Service Level Management
    • BMC Service Request Management documentation    BMC Service Request Management
    • BMC Atrium Core documentation   BMC Atrium Core

The following site, which is not created or endorsed by BMC, also provides information that you might find helpful:

  • The Action Request System discussion list, ARSLIST

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