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This documentation supports the 18.05 version of Knowledge Management.

To view the latest version, select the version from the Product version menu.

BMC

Remedy Knowledge Management 18.05

All versions
Remedy Knowledge Management is a framework for creating, publishing, reviewing, and searching IT knowledge articles. It provides service desk analysts with a knowledge base of easy-to-find solutions and give users self-service search options to help them resolve issues on their own.

Release notes and notices
updated 13 May

Learn what’s new or changed for BMC Knowledge Management version 18.05, including new features, urgent issues, documentation updates, and fixes or patches.

Note

This section only includes information about changes since the most recent release of BMC Knowledge Management. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for versions 8.0, 8.1, 9.0, 9.1, and 18.05.

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Related topics

Known and corrected issues

Support Information

Related products

BMC Remedy IT Service Management Suite

BMC Service Desk

DateTitleSummary
May 31, 201818.05 enhancements

BMC Knowledge Management version 18.05 provides defect fixes for this release. For enhancements in this release, see Remedy IT Service Management Suite enhancements Open link .


Getting started

 

Using

 

As an end user, access and navigate the interface, use the Knowledge Management Console, and create and publish knowledge articles.

Developing

 

As a developer, understand the development options for Remedy Knowledge Management.

Administering

 

As an administrator, perform a standard configuration, manage knowledge sources, and configure approvals.

Integrating

 

As an administrator, set up integrations with Remedy Service Desk and Service Request Management.

Troubleshooting

 

Resolve common issues or errors, review logs, or contact Support.

Planning

 

Use the Knowledge Management Console and create and publish knowledge articles.

Installing

 

(On-premises only) Install and perform initial system configuration.

Upgrading

 

(On-premises only) Upgrade based on the latest system requirements and software.
PDFs

or register to view the contents of this page.

 
Additional resources

The following hyperlinks provide information outside of the BMC Knowledge Management 9.1.00 documentation that you might find helpful:
  • BMC Communities, BMC Remedy community
  • BMC Knowledge Management Support page, BMC Knowledge Management Support
  • Search the BMC Support Knowledge base
  • BMC Educational Services, BMC Remedy ITSM Suite learning path
  • BMC Global Services, BMC Remedy ITSM offerings
  • www.bmc.com information about BMC Remedy ITSM Suite
  • Documentation for related products:
    • BMC IT Service Management Suite documentation   BMC Remedy IT Service Management Suite Open link
    • BMC Asset Management documentation     BMC Asset Management Open link
    • BMC Change Management documentation   BMC Change Management Open link
    • BMC Service Desk documentation     BMC Service Desk Open link
    • BMC Service Level Management documentation    BMC Service Level Management Open link
    • BMC Service Request Management documentation    BMC Service Request Management Open link
    • BMC Atrium Core documentation   BMC Atrium Core Open link

The following site, which is not created or endorsed by BMC, also provides information that you might find helpful:

  • The Action Request System discussion list, ARSLIST
 

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Last modified by Murali Mohan Thandava Murthy on Mar 08, 2022
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