Creating and publishing knowledge articles
This section includes information about the knowledge article lifecycle, spanning from the creation of a new knowledge article to its publication.
The following topics are provided:
User goal | Reference topic |
---|---|
Understanding the knowledge article functional areas including the Display view and the Advanced view. | Knowledge article functional areas |
Authoring the knowledge articles directly in the Knowledge Management Console and through the consoles of integrated BMC Remedy ITSM Suite applications. | Creating a knowledge article |
Managing the visibility and post-publishing lifecycle of knowledge articles. | Managing knowledge article metadata |
Editing or updating knowledge articles. | |
Changing the status of knowledge articles. | |
Assigning knowledge articles automatically or manually. | |
Initiating and completing knowledge article reviews. | |
Approving or rejecting knowledge articles. |
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