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This documentation supports the 18.05 version of Knowledge Management.

To view the latest version, select the version from the Product version menu.

Remedy Knowledge Management 18.05 Using

Creating and publishing knowledge articles

This section includes information about the knowledge article lifecycle, spanning from the creation of a new knowledge article to its publication.

The following topics are provided:

User goalReference topic
Understanding the knowledge article functional areas including the Display view and the Advanced view.Knowledge article functional areas
Authoring the knowledge articles directly in the Knowledge Management Console and through the consoles of integrated BMC Remedy ITSM Suite applications.Creating a knowledge article
Managing the visibility and post-publishing lifecycle of knowledge articles.Managing knowledge article metadata
Editing or updating knowledge articles.

Editing a knowledge article

Changing the status of knowledge articles.

Changing the status of a knowledge article

Assigning knowledge articles automatically or manually.

Assigning a knowledge article

Initiating and completing knowledge article reviews.

Reviewing a knowledge article

Approving or rejecting knowledge articles.

Managing knowledge article approval requests

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Last modified by Surabhee Kulkarni on Jan 29, 2020
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Knowledge article functional areas
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