Creating a relationship with another knowledge article
Perform the following steps to create a relationship between two knowledge articles.
To create a relationship
- Open an article.
Under Quick Actions, click Create Relationship.
You can select the Details tab, select the Relationships sub-tab, and click the Create icon.
In the Search field of the Knowledge Base Relationship Search dialog box that opens, type a search string. For example, if you are creating a relationship to an article about a printer that regularly goes offline, you might type printer offline. Searching with a blank Search field returns no search results, and an a message to search with new search criteria is displayed (ARNOTE 170032).
The Knowledge Base Relationship Search screen is similar to the Search Knowledge screen. For more information about using the knowledge search function, see.
- Click Search.
- In the Articles table, select the article to which you want to create the relationship.
- The Current Article field displays the ID of the open article that forms the relationship with the selected article.
- The Selected Article field displays the ID of the selected article.
- Click Relate.
- In the dialog box that displays the relationship, verify the information and click OK to close the page.