This documentation supports the 18.05 version of Knowledge Management.

To view the latest version, select the version from the Product version menu.

Configuring indexing intervals

Indexing intervals define the intervals that occur between automatic indexing instances of registered knowledge sources. The indexing interval parameters in the Indexing section are the global interval values.

To configure indexing intervals, set the interval for the following parameters and click Save.

Indexing interval parameters



File System Polling Interval

Common global value for all knowledge sources that are registered as file system paths. After indexing is complete, external articles are available for searching.

Note: This value cannot be changed per knowledge source in the Registration Wizard.

BMC Knowledge Management runs the synchronization between new, updated, and deleted files and article metadata that exists in BMC Knowledge Management. This process runs automatically according to the configured interval value.

Default AR Form Indexing Interval

Default value for all knowledge sources that are registered as AR forms. This value can be overridden per knowledge source by setting the value in the Registration Wizard. For more information, see Running the Registration Wizard.

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