This documentation supports the 18.05 version of Knowledge Management.

To view the latest version, select the version from the Product version menu.

Configuring approval chains for Global company

For every status transition, define one of the four predefined approval chains.

To configure approval chains

  1. From the IT Home page, choose Application Admin Console > Custom Configuration tab > Knowledge Management > Knowledge Management Approvals Configuration > Approval Chains.
  2. For every status transition (Publish, Retire, and Cancel), enable the approval chain that you want:
    1. Select an approval chain from the list and click Modify to open the Approval Chain Definition page.
      For example, if you want to enable Level one approval for Publish, select the LevelOneForPublish approval chain.
    2. To enable the approval chain, select Enabled in the Status list.
      Only one chain can be enabled for each status. Disable a chain that you do not use.
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