Categorizing knowledge articles
BMC Knowledge Management enables you to define up to three hierarchical levels of operational and product categories (available values depend on the value selected for the previous tier), and the Organization, Department, Product Name, Model/Version, and Manufacturer information, in a knowledge article.
This metadata is used to identify the intended audience and purpose of the knowledge article, which is important for increasing the relevance of a knowledge search.
To specify the three tiers of operations and product categories in a knowledge article
- Click the Details tab, and click the Categorization sub-tab.
- Add or modify the field values. Available values depend on the value that you select for the previous tier.
- Click Save.