This documentation supports the 22.1 version of BMC Helix ITSM Insights.

To view an earlier version, select the version from the Product version menu.

Getting started

BMC Helix ITSM Insights is a module of BMC Helix that delivers value by providing AI Service Management capabilities to use in combination with your BMC Helix ITSM instances. BMC Helix ITSM Insights uses NLP (Natural Language Processing) and AI clustering algorithms to deliver use cases such as proactive problem management and  real-time incident correlation.

BMC Helix ITSM Insights enables transition from traditional ITSM to intelligent, agile, and highly-automated Service Management. You can leverage AI Analytics in BMC Helix ITSM Insights to:

  • Detect high-value clusters of recurring incidents and seamlessly transition to the problem investigation process
  • Detect emerging issues in real-time 
  • Determine the probable causes for incidents and restore services faster

Read and perform the getting started tasks to learn how to use proactive problem management and real-time incident clustering.

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