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Phased rollout

 

This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout.
BMC Helix ITSM Insights 21.02

Release notes and notices

Learn what’s new for BMC Helix ITSM Insights 21.02.

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Related topics

Known and corrected issues

Support information

Smart IT Release notes and notices Open link ( BMC Helix ITSM: Smart IT documentation)


Date

Title

Summary

May 4, 202121.02.01: Patch 1

Defect fixes and other corrected issues for BMC Helix ITSM Insights.

March 17, 202121.02 features

Features introduced in BMC Helix ITSM Insights 21.02 are:

  • Identify problems proactively by leveraging machine learning

  • Identify and track multiple incidents for the same situation

  • Launch Probable Cause Analysis from incidents
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Last modified by Manash Baruah on May 05, 2021
new release_notes version_21_02 fixes

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