This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Working with operational catalogs

Operational categorization information is used for assignment mappings and categorizing incidents, problems, changes, and so on for reporting.

The operational catalog can contain a list of the operational services that a typical help desk provides, such as adding hardware and password resets. It can also contain items that represent symptoms of incidents and problems. 

You need Config Categorization Admin or Config Categorization User permission to create operational categories.

Operational categories must be related to a company before they are available on BMC Remedy ITSM forms.

This section describes the operational catalog functions that you can perform:


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