Working with logs
This section explains how to work with the logging capabilities of BMC Remedy ITSM to help troubleshoot issues locally or in conjunction with BMC Customer Support. It contains the following topics:
Was this page helpful? Yes No
Submitting...
Thank you
Comments
this page could be structured better, for example it could read:
ITSM has many different logs that can be enabled for troubleshooting:
1) ITSM install logs - used to troubleshoot ITSM installs <link to troubleshooting install>
2) AR system logs - Active link, Filter, SQL, API, etc...used to troubleshoot error messages appearing, etc.. <link>
3) process designer logs - description <link>
4) approval server debug logging - description <link>
etc.
IMO at the moment the current page is just a bunch of links which are too low level and unclear what they are linking too and doesn't really help with explaining/troubleshooting
Thank you for your suggestions Colin. We are working on updating the content and should post an update soon.
Regards