This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Working with logs

You can use the logging capabilities of BMC Remedy ITSM to help troubleshoot issues locally or in conjunction with BMC Customer Support. It contains the following topics:

For troubleshooting AR Server and components issues, issues specifically with escalations, setting logging levels for approval server, and debugging logging issues with Email Engine, see  Working with logs .

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  1. Colin Rolls

    this page could be structured better, for example it could read:

    ITSM has many different logs that can be enabled for troubleshooting:

    1) ITSM install logs - used to troubleshoot ITSM installs <link to troubleshooting install>

    2) AR system logs - Active link, Filter, SQL, API, etc...used to troubleshoot error messages appearing, etc.. <link>

    3) process designer logs - description <link>

    4) approval server debug logging - description <link>


    IMO at the moment the current page is just a bunch of links which are too low level and unclear what they are linking too and doesn't really help with explaining/troubleshooting

    Feb 12, 2016 06:33
    1. Jyoti Nerkar

      Hi Colin,

      Thanks for your suggestion. The objective of this topic is to list every information related to logs and so is this structure. The title of each topic gives an idea of the content that the topic holds. However, there is "Working with logs" topic in AR system documentation. I have added the description and link to that topic.



      Sep 16, 2019 01:47
  2. Priya Shetye

    Thank you for  your suggestions Colin. We are working on updating the content and should post an update soon.


    Feb 18, 2016 04:08