This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Working with logs

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  1. Colin Rolls

    this page could be structured better, for example it could read:

    ITSM has many different logs that can be enabled for troubleshooting:

    1) ITSM install logs - used to troubleshoot ITSM installs <link to troubleshooting install>

    2) AR system logs - Active link, Filter, SQL, API, etc...used to troubleshoot error messages appearing, etc.. <link>

    3) process designer logs - description <link>

    4) approval server debug logging - description <link>


    IMO at the moment the current page is just a bunch of links which are too low level and unclear what they are linking too and doesn't really help with explaining/troubleshooting

    Feb 12, 2016 06:33
  2. Priya Shetye

    Thank you for  your suggestions Colin. We are working on updating the content and should post an update soon.


    Feb 18, 2016 04:08