This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Working with error messages

Error messages reported by BMC Remedy IT Service Management Suite (BMC Remedy ITSM Suite) applications indicate failures preventing user operations. Most errors are easily identifiable and correctable by the user based on the message provided. Typical reasons for errors include:

  • Failure to populate required fields
  • Entering incorrect values instead of selecting items from the menu
  • Attempting to change an attribute value to an incorrect state
  • Attempting to use data which has not been properly configured by the application administrator

In some cases, an operation performed in a BMC Remedy ITSM Suite application results in an error message from a supporting or integrated application, which may describe features unfamiliar to the application administrator. The error number identifies the application that is reporting the error.

Note

For information on the error number ranges for BMC Remedy AR System, see BMC Remedy AR System error messages.

Error number ranges

Start

End

Product and error catalog

100

12,116

Data Management

40,000

50,000

BMC Remedy ITSM core applications (BMC Asset Management, BMC Service Desk, BMC Change Management)

120,000

129,000

BMC Atrium Core

150,000

159,999

BMC Service Request Management

170,000

179,999

BMC Knowledge Management

Note

BMC does not document the entire error catalog because the error messages themselves provide information on how to correct a failure. For example: You do not have permission to move the status to Closed.

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Comments

  1. Colin Rolls

    the 'BMC Atrium Core' link just goes back to this page and the wording is grey

    Feb 12, 2016 05:45
    1. Priya Shetye

      Hello Colin,

      I have fixed the broken link.

      Regards

      Feb 18, 2016 04:04
  2. Colin Rolls
    • under 40,000 to 50,000 range it says these errors are for service desk, asset, change only...what about problem management? task management? smart reporting? SLM?
    • no mention about Notes or Warnings vs Error messages.
    • no mention of where messages display, popup or top of screen, or how to dismiss them if they appear at top of browser. some examples with screenshots would be good.
    Feb 12, 2016 05:56
    1. Jyoti Nerkar

      Hello Colin,


      Problem Management and Incident management is covered in Service Desk. Task Management is covered in SRM, Work order management is covered in multiple applications like service desk, change management, SRM.

      Handling warnings, errors, or issues are explained under Troubleshooting branch of each application documentation. You can find the detail of each application.

      Example- https://docs.bmc.com/docs/display/itsm91/Troubleshooting


      Hope this helps.


      Regards,

      Jyoti



      Sep 19, 2019 12:09
  3. Priya Shetye

    Than you for your comment Colin. We are working on updating this information.

    Regards.

    Feb 18, 2016 04:06