This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Working with configuration items

In a multi-tenancy environment:

  • If the configuration item (CI) specifies the company, only support staff with access to that company can access the CI.
  • If the CI is not specified for the company, only support staff with unrestricted access can access the CI.

Example of a CI restricted to ABC Corp

The company for a CI is specified in:

  • The Company field
  • Companies for people organizations on the People tab, for "Used by" and "Supported by" relationships.

To access a CI, in addition to the relevant company access, support staff require Asset permission.

Related topics

Multi-tenancy

Row level security

Normalization and instance permissions

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