Working with configuration items
In a multi-tenancy environment:
- If the configuration item (CI) specifies the company, only support staff with access to that company can access the CI.
- If the CI is not specified for the company, only support staff with unrestricted access can access the CI.
The company for a CI is specified in:
- The Company field
- Companies for people organizations on the People tab, for "Used by" and "Supported by" relationships.
To access a CI, in addition to the relevant company access, support staff require Asset permission.