This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Working with BIRT reports

BMC Remedy ITSM provides a variety of predefined reports to give you quick and easy access to information about your system. Use the Report console to generate these reports. If the predefined reports return more information than you need, you can manage the scope of the report using qualifications. See the following topics:

From the Applications menu, choose Quick Links > AR System Report Console to view customized reports. This release of BMC Remedy ITSM integrates the Web (BIRT) reports from version 7.6.01. On the web interface, a number of reports are available in the Web (BIRT) format.


Customer Support can only provide limited assistance if you modify predefined reports and have a reporting problem. In addition, there is no guarantee that BMC Customer Support can solve problems that result from these modifications. The standard reports included with the BMC Remedy ITSM application are designed to be used without modification.


If your database does not support the Not Equal To argument in this format: "\!=", the content of your reports can be affected. Reports that have additional qualifications that filter out Group By fields (for example, 'Department' \!= "Engineering") also filter out the specified conditions and records that have Group By fields set to Unspecified or Null. Check with your system administrator to determine whether your database supports this form of the Not Equal To argument. 

Related topics

Reporting on BMC Remedy AR System data
Using a BIRT editor to create or modify web reports

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  1. Colin Rolls

    hasn't this changed because of smart reporting?

    Feb 11, 2016 07:48
    1. Priya Shetye

      BIRT and Crystal reports are still supported. BMC Remedy Smart Reporting is an additional enhanced reporting solution provided for the BMC Remedy ITSM Suite applications.


      Feb 18, 2016 02:46