This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Work information creation

You can create work information entries any time you submit or modify a ticket. Do this by placing values in the work information fields. For a list of the work information fields required to do this using an external application integration, see Optional input field values and Input fields.


  • You cannot add work information entries for the BMC Asset Management application.
  • Adding or modifying the work information of a ticket or a work order does not update the last modified date of a ticket or a work order for the following applications:

    • BMC Change Management
    • BMC Incident Management
    • BMC Service Request Management
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