This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Web service function mapping

The following table lists the available web services and their corresponding functions:

Web service name Functions within the web service
HPD_IncidentInterface_Create_WS HelpDesk_Submit_Service
HPD_IncidentInterface_WS HelpDesk_Modify_Service
HelpDesk_Query_Service
HelpDesk_QueryList_Service
HelpDesk_GetWorkInfoList
HPD_IncidentRelationshipInterface_WS GetListOfRelatedIncidents
CHG_ChangeInterface_Create_WS Change_Submit_Service
CHG_ChangeInterface_WS Change_Modify_Service
Change_Query_Service
Change_QueryList_Service
Change_GetWorkInfoList
CHG_ChangeRelationshipInterface_WS GetListOfRelatedChanges
RMS_ReleaseInterface_WS Release_GetWorkInfoList
RMS_ReleaseRelationshipInterface_WS GetListOfRelatedReleases
PBM_ProblemInterface_Create_WS Problem_Submit_Service
KnownError_Submit_Service
Solution_Submit_Service
PBM_ProblemInterface_WS Problem_Modify_Service
Problem_Query_Service
Problem_QueryList_Service
Problem_GetWorkInfoList
PBM_KnownErrorInterface_WS KnownError_Modify_Service
KnownError_Query_Service
KnownError_QueryList_Service
KnownError_GetWorkInfoList
PBM_KnownErrorRelationshipInterface_WS GetListOfRelatedKnownErrors
PBM_ProblemRelationshipInterface_WS GetListOfRelatedProblems
PBM_SolutionInterfaceWS Solution_Modify_Service
Solution_Query_Service
Solution_QueryList_Service
Solution_AddKeyword_Service
AST_CIUnavaiability_WS GetListOfUnavailability
AST_PurchaseOrder_WS Update_PO_Confirmation
Get_Specific_PO
Get_List_Of_New_Pos
AST_PurchaseOrder_WS_noDate Update_PO_Configuration
Get_Specific_Confirmation
Get_List_Of_New_Pos
AST_PurchaseOrderInterface_WS PO_Modify_Service
PO_Query_Service
PO_GetListofNewPO_Service
TMS_TaskInterface QueryTaskOnly
QueryTaskPlusWorkInfo
QueryTaskPlusRelationships
QueryTaskPlusRelationships AndWorkInfo
UpdateTaskOnly
UpdateTaskAndWorkInfo

Related topics

BMC Remedy ITSM integrations
(For information about, and links to web services information related specifically to BMC Asset Management, BMC Change Management, and BMC Service Desk integrations.)

Web services for BMC Service Request Management

Web services for Work Order Management

Registering BMC Service Level Management web services

Customizing published BMC Service Level Management web services

Displaying BMC Service Level Management status in custom applications

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