This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Viewing and managing subscriptions

The Subscriptions tab in BMC Remedy Smart Reporting displays content to which you are subscribed.

The tab shows the following subscription options:

  • Report Subscription—Works like a personal broadcast. Notifications are sent only to you. For more information, see Subscription.
  • Report Comment Subscription—Comments that are added to reports.
  • Storyboard Comment Subscription—Comments that are added to storyboards. For more information, see Using the social collaboration options in storyboard.

Managing your subscriptions from the Subscriptions tab involves the following actions:

Opening subscribed contentClick the thumbnail for the subscribed content.
The content opens outside the Subscriptions area.
Editing subscription detailsClick Edit  on the thumbnail for the subscription, update the details in the pop-up window, and click Save.
Deleting a subscription you no longer requireClick Remove  on the thumbnail for the subscription, and confirm the removal.
From Remedy Smart Reporting version 9.1 Service Pack 2 and later, you cannot subscribe to comments on a report. However, you are notified about the comments on the report in the following scenarios:

  • If you have initiated comments on the report.
  • If you are tagged in a comment using the @ symbol.
  • If you have marked the report as favorite.
  • If you have access to a private report.
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