This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Verifying the synchronization

This section describes how to verify the synchronization finished without error against all of the People records.
If some records were not reconciled, this section also provides some troubleshooting suggestions.

To verify the synchronization

  1. After the Sandbox Job Run finishes, click Refresh Counts.
    If the value in the Un-Reconciled People Records field is 0, the reconciliation completed against all of the records. If the value is greater than 0, continue with this procedure.
  2. Click Refresh (above the CTM:People Records that have not been reconciled table).
    The table refreshes with a list of the People records that were not reconciled.
  3. Continue with Troubleshooting unreconciled records.
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