This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Using the Update Password link in the Application Administration Console

Use this method if you are an Administrator or in a permission group with Security permission. Administrators and those with Security permission can change the password for any individual.

To reset a password from the Application Administration Console

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Foundation > People > Reset Password, and then click Open.
    The Password Reset dialog box is displayed.
  3. In the Login ID field, enter the login ID of the person whose password you want to change and press Enter. The rest of the fields are populated with the corresponding people data and the Password field is activated.
  4. Enter the new password.
  5. Click OK and then click Close.

If the Enforce Policy and Restrictions setting in the BMC Remedy AR System Use Password Management Configuration form is turned on, the next time the individual logs on they are prompted to change their password, which must adhere to the password guidelines. For more information about the BMC Remedy AR System User Password Management Configuration form, see Enforcing a password policy introduction.

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