This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Using the Application Administration Console

You use the Application Administration Console to configure BMC Remedy ITSM Suite applications. The console provides access to the forms that you use to configure the applications that you installed.

To access the Application Administration Console, from Applications menu on the IT Home Page, select Administrator Console > Application Administration Console.

Only BMC Remedy AR System administrators and BMC Remedy ITSM Suite application administrators have access to these configuration forms. These administrators will have Master and Config permissions. For more information about these permissions, see Permission groups hierarchy.

The Application Administration Console has two tabs:

  • Standard Configuration provides steps that walk you through the standard process for configuring your organization's information.
  • Custom Configuration provides access to all BMC Remedy ITSM Suite configuration forms. Use this tab to extend the standard configuration.

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  1. Colin Rolls

    details how to access the console would be good, ie: 'From the IT Home Page' select Administrator Console from the Applications menu and select 'Application Administrator Console' with a screenshot

    Feb 15, 2016 08:19
    1. Priya Shetye

      Hello Colin,

      Thank you for your comments. I have updated the content to incorporate both your suggestions.


      Feb 18, 2016 01:20