This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Using BMC Remedy Smart Reporting

For latest version of this topic, go to the  Remedy Smart Reporting documentation .

This section provides information about using the different BMC Remedy Smart Reporting features.

Create and manage your own reports and dashboards
View the BMC Remedy Smart Reporting out-of-the-box reports and dashboards

Share and get inputs on your reports using the collaboration options available for BMC Remedy Smart Reporting

Create and manage storyboards for report presentation

View recent reporting activity
View notifications and messages


For optimal performance, BMC recommends that you use web browsers other than Internet Explorer for viewing Reports and Dashboards. Additionally, Remedy Smart Reporting does not support the use of multiple tabs in the same browser. However, if you want to use multiple tabs of the same browser, BMC recommends using Google Chrome in incognito mode. For more information, see Remedy Smart Reporting does not support the use of multiple tabs in the same browser.

Related topic

Best practices for using BMC Remedy Smart Reporting

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  1. Colin Rolls

    link to "Out-of-the-box BMC Remedy ITSM reports" is broken

    Jan 29, 2016 04:42
    1. Bhakti Paranjpe

      Hello Colin,

      Thank you for your comment. I have renamed the topic to 'Out-of-the-box-reports' and fixed the link on this page.


      Jan 31, 2016 11:59
  2. David k Hill

    I am looking for an index of helpful YouTube videos related to Smart Reporting. Yes, I am able to find them on YouTube, but they're not any particular order or by any topic. It would be nice if there is a page linked in here that had a complete table of content listing all the various topics associated with Remedy Smart Reporting.

    May 11, 2020 05:18
    1. Vrishali namdev Galinde

      Hello David,

      Thank you for your comment.

      I have created a table in the following topic that lists the topics that have videos that we have referred to in our Remedy Smart Reporting documentation:

      PDFs and videos

      Please note that not all videos in the playlist are referred to in the documentation and can be found there only,

      Hope this helps.

      Thanks & Regards,


      May 20, 2020 03:48