This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Using BMC Remedy APIs

Using various BMC Remedy APIs (Java API, C API, and Plug-ins), you can integrate a third-party application with BMC Remedy ITSM. Using the field reference tables listed under the Developing integrations section of the application documentation (for an example of the field reference tables, see the tables on this page: HPD_IncidentInterface_Create_WS), you can determine what fields are needed to create, modify, and query Incident, Problem, Change, and Purchase Order tickets.

For example, if you use a third-party application to identify incidents in a system, but have no way of tracking them, you can access BMC Service Desk: Incident Management from the third-party application and create an incident ticket by way of the BMC Remedy APIs.

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Comments

  1. Patrick Marshall

    The link to HelpDesk_Submit_Service is broken.

    May 10, 2017 10:37
    1. Mokshada Shivarekar

      Hello Patrick,

      Thank you for pointing out the issue. I have fixed the link.

      Regards,

      Mokshada

      Jun 20, 2017 03:45