User synchronization configuration for BMC Remedy Smart Reporting
BMC Remedy Smart Reporting installation, installs the BMC Remedy Smart Reporting User Sync utility that automatically synchronizes user information from BMC Remedy AR System to BMC Remedy Smart Reporting. By default, the synchronization job is scheduled to run every 12 hours.
The following settings should be verified and updated, if required, to make sure that the BMC Remedy Smart Reporting User Sync utility works as expected.
- (Only for version 9.1.03 and earlier) On the UDM:Import form search for the following files and make sure they exist:
(Only for version 9.1.03 and earlier) On the UDM:Execution form search for UserSyncInstance and verify that an entry has been created for it.
(Only for version 9.1.03 and earlier) On the BMC Remedy AR UDM Variable form search for the following values are correctly populated:
BMC_AR_SERVER_HOST_NAME BMC Remedy AR Server host name BMC_AR_PORT BMC Remedy AR Server host name BMC_AR_USER BMC Remedy AR Server administrator name BMC_AR_PASSWORD BMC Remedy AR Server password
(Only for version 9.1.03 and earlier) On the UDM:Execution Status form search for UserSyncUtil_Job and verify the execution status of the User Sync job. The following are the possible values for the status:
Waiting Indicates that the job is waiting to be executed as per the schedule. Running Indicates that the job is in progress.
(For version 9.1.04 and later) On the SmartReportingServer_Info form, ensure that the Report Server details were correctly populated after a successful onboarding.