This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Updating permission groups for existing People records

If you must update permission groups for existing People records, use the CTM_LoadPeoplePermissionGroups tab of the People spreadsheet (People.xlsx).

Important

Only use the CTM_LoadPeopleTemplatePG tab of the People spreadsheet when you are defining new people, permissions, and support group records.

When updating permissions for existing People records, keep the following points in mind:

  • Use a new instance of the People spreadsheet. 
  • Use the CTM_LoadPeoplePermissionGroups tab of the spreadsheet.
  • For each person that you are adding to a permission group, provide the person's login ID and the name of the permission groups that you want to add.   
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