This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Troubleshooting the installation

The Maintenance Tool can help you access logs to troubleshoot issues you have with the installer.

To find failures in the installation

  1. In the Maintenance Tool, click Install Log.
  2. Click the Severity column to sort the log entries by severity.
    Note the time stamp of a failure entry, and then sort by Timestamp to view the entries immediately preceding that failure in chronological order.

Related topic

    MultiExcerpt named 'troubleshooting_brid' was not found
The multiexcerpt named 'troubleshooting_brid' was not found. Please check the page name and MultiExcerpt name used in the MultiExcerpt Include macro.

Was this page helpful? Yes No Submitting... Thank you

Comments