This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Timeline events

The information about timeline events is available on the following links:

  • For BMC Remedy Smart Reporting version 9.1.02 and earlier, see Timeline events.
  • For BMC Remedy Smart Reporting version 9.1.03 and later, see Timeline events.

A timeline displays a variety of events from BMC Remedy Smart Reporting that are related to you, depending on your settings. It also provides an interface for you to interact with other users. You can access your own timeline or access another user's timeline to view the events on the timeline feed.

The view you have of your own timeline feed contains the events related to you, your connections, and some major system events. You can open content such as reports, dashboard, and so on from any event, or collaborate with other users by posting updates and comments, and responding to other users' comments.

The view you have of someone else's timeline feed depends on the following factors:

  • The security permissions the other user has applied to their timeline
  • Your connection with the other user

You can restrict another user's ability to view your timeline by selecting appropriate Notification & Privacy options when you customize your BMC Remedy Smart Reporting user profile.

If the user whose timeline you want to view has set their timeline as private, you must request to connect with the user. The user must approve your connection request before you can view that user's timeline. You can see events that relate only to the user you are viewing, and not for any other users.

This topic provides information about events that are displayed on a timeline feed, and what can be seen in each of the views. Information about the following events is provided:

Tip

In the tables that follow, (tick) indicates that an event is visible on a timeline and (error) indicates that the event is not visible.

Video

 Click this video for a quick overview of the timeline.

Dashboard events

 View the dashboard events
EventYour view of your timelineSomeone else's view of your timeline
Dashboard View  
You view a dashboard tab
(tick)
(tick)
Dashboard Creation  
You create a dashboard tab
(tick)
(tick)
Someone else creates a dashboard tab
(tick)
(error)
Dashboard Use  
You add a tab to your dashboard
(tick)
(tick)
Someone you are connected to adds a tab to their dashboard
(tick)
(error)
Dashboard Updates  
You update a dashboard tab
(tick)
(tick)
Someone updates a tab you create
(tick)
(error)
Someone updates a tab on your dashboard
(tick)
(error)
Dashboard Distribution  
You distribute a dashboard tab to a user
(tick)
(error)
Someone else distributes a dashboard tab to you
(tick)
(error)

Discussion events

 View the discussion events
EventYour view of your timelineSomeone else's view of your timeline
Discussion Creation  
You create a new discussion group
(tick)
(tick)
Someone creates a new discussion group
(tick)
(error)
Discussion Invites  
You are invited to join a discussion group
(tick)
(error)
You join a discussion group
(tick)
(tick)
Someone you are connected to joins a discussion group
(tick)
(error)
Someone joins a discussion group you are a member of
(tick)
(error)
Discussion Posts  
You posts in a discussion group
(tick)
(tick)
Someone posts in a discussion group you are a member of
(tick)
(error)

Report events

 View the report events
EventYour view of your timelineSomeone else's view of your timeline
Report View  
You view a report
(tick)
(tick)
Report Creation  
You create a report
(tick)
(tick)
Someone creates a report
(tick)
(error)
Report Bookmarks & Snapshots  
You create a report bookmark
(tick)
(tick)
You create a report snapshot
(tick)
(tick)
Report favorites
  
You add a report to your favorites
(tick)
(tick)
Someone you are connected to adds a report to their favorites
(tick)
(error)
Report Updates  
You update a report
(tick)
(tick)
Someone updates a report you created
(tick)
(error)
Someone updates a report you are subscribed to
(tick)
(error)
Report Distribution & Broadcast  
You distribute a report to a user
(tick)
(tick)
Someone distributes a report to you
(tick)
(error)
You receive a broadcast report
(tick)
(error)
You comment on a report
(tick)
(tick)
Report Comments  
Someone you are connected to comments on a report
(tick)
(error)
Someone comments on a report you are subscribed to the comments on
(tick)
(error)
Someone comments on a report you have set as a favorite
(tick)
(error)
Report Approval  
You request approval for a report
(tick)
(error)
Someone requests a report to be approved by you
(tick)
(error)
Your report is approved
(tick)
(error)
Your report is rejected
(tick)
(error)
You approve a report
(tick)
(error)
You reject a report
(tick)
(error)
Report in Draft  
You notify someone that a dashboard report is in draft mode
(tick)
(error)
Someone notifies you that a dashboard report is in draft mode
(tick)
(error)

Storyboard events

 View the storyboard events
EventYour view of your timelineSomeone else's view of your timeline
Storyboard View  
You view a storyboard
(tick)
(tick)
Storyboard Creation  
You create a new storyboard
(tick)
(tick)
Someone creates a new storyboard
(tick)
(error)
Storyboard Favorites
  
You add a storyboard to your favorites
(tick)
(tick)
Someone you are connected to adds a storyboard to their favorites
(tick)
(error)
Storyboard Updates  
You update a storyboard
(tick)
(tick)
Someone updates a storyboard you created
(tick)
(error)
Storyboard Comments  
You comment on a storyboard
(tick)
(tick)
Someone you are connected to comments on a storyboard
(tick)
(error)
Someone comments on a storyboard you are subscribed to comments on
(tick)
(error)
Someone comments on a storyboard you have set as a favorite
(tick)
(error)
Storyboard Distribution  
You distribute a storyboard to someone
(tick)
(error)
Someone distributes a storyboard to you
(tick)
(error)

User profile events

 View the user profile events
EventYour view of your timelineSomeone else's view of your timeline
Connection Requests & Approvals  
You connect to another user
(tick)
(tick)
Someone connects to you
(tick)
(tick)
You request to connect to another user
(tick)
(error)
Someone requests to connect to you
(tick)
(error)
You accept a connection request from someone
(tick)
(tick)
Someone accepts a connection request from you
(tick)
(tick)
Connection Deletions  
You delete a connection to someone
(tick)
(error)
Someone deletes a connection to you
(tick)
(error)
Connection Rejections  
You reject a connection request from someone
(tick)
(error)
Someone rejects a connection request from you
(tick)
(error)
Timeline Posts  
You post a message to someone's timeline
(tick)
(tick)
Someone posts a message to your timeline
(tick)
(tick)
Someone you are connected to posts on their own timeline
(tick)
(error)
Someone you are connected to replies to a post on a timeline
(tick)
(error)

Miscellaneous events

 View the miscellaneous events
EventYour view of your timelineSomeone else's view of your timeline
You upload a new image
(tick)
(tick)
You load a new CSV file
(tick)
(tick)
Someone loads a new CSV file
(tick)
(error)
You create a new view
(tick)
(tick)
Someone creates a new view
(tick)
(error)
Was this page helpful? Yes No Submitting... Thank you

Comments