This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

System requirements

See the topic  system requirements  from the BMC Remedy ITSM Deployment online documentation.


If you are using the Release Management module from BMC Change Management, do not install the mid tier on the computer where BMC Remedy AR System server is installed. This will enable you to avoid the HTTP server errors caused by the unsuccessful download of files used by the Release Calendar.

The hardware requirements for any given environment depend on the size and amount of activity you expect. This section describes minimum requirements.


Perform an analysis of your organization's needs to determine the hardware requirements for your installation.

The minimum requirements given are intended for use in non-production, proof of concept, or small development environments. Using the minimum requirements, you can install BMC Remedy AR System, launch your browser, and view the BMC Remedy AR System sample application without further customization on a Windows-based server.


The following requirements are for Windows-based servers. UNIX-based servers have comparable hardware requirements. They do not include database minimum requirements, which vary by vendor. See the database vendor's documentation for recommended database system requirements.

Hardware and software requirements are listed in the Product Availability and Compatibility Matrix available at

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  1. Hans-joachim Ballin

    Link for Reviewing system requirements is broken.

    Dec 01, 2017 09:46
    1. Scott Skeate

      Link STILL broken.

      May 10, 2018 08:16
      1. Jyoti Nerkar

        Hello Scott,

        First, sorry for delay in reply. This link will be fixed soon. Meanwhile, you can access the page using this link:



        Jul 03, 2018 03:48
  2. Scott Skeate

    Link STILL broken

    May 10, 2018 08:16
  3. Cosmin Orhean

    Why does it take so long to fix the "Reviewing system requirements" link ?

    Page Not Found

    The page you were trying to reach could not be found: it may have been renamed or moved to another space, or the name you requested may be incomplete.

    Jun 15, 2018 02:31
    1. Jyoti Nerkar

      Hello Cosmin,

      Thanks for pointing it out.

      This link will be fixed soon. Meanwhile, you can access the page using this link:



      Jul 03, 2018 03:49