This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Spreadsheets provided and target form mapping

For data management, the Microsoft Excel (.xlsx) spreadsheets are shipped with BMC Remedy IT Service Management which include the following information:

  • how the spreadsheet tabs map to the staging forms.
  • how the staging forms map to the primary target forms in BMC Remedy ITSM.

The information provided in this section is organised according to the data types described in Levels of BMC Remedy ITSM Suite data, as follows:


The Dataload spreadsheet dependencies topic has more information about the order in which to load data.

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