This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Smart IT orientation

Remedy with Smart IT (Smart IT) provides the next-generation user experience for BMC Remedy IT Service Management (BMC Remedy ITSM). Basic BMC Remedy ITSM processes, such as creating tickets, viewing related items such as tickets, assets, or knowledge articles, and updating profile information are now easier and quicker. The Smart IT user interface reduces the steps involved in performing these tasks. It provides an intuitive, social, and mobile service desk experience that enables a more knowledgeable and collaborative workforce organized around IT roles, not modules.

Smart IT enables you to:

  • Experience an elegant, friction-free UI that is designed for specific BMC Remedy ITSM roles
  • Access all relevant information in a single window, including a 360-degree view of your customer, service history, and related incidents
  • Experience anytime, anywhere access to complete ITSM functionality from the field (mobile-first design)
  • Share knowledge and collaborate in real time with crowd-sourcing

Where to go from here

For more details about Smart IT, see Smart IT overview.

To get started, see  Getting started and Smart IT user goals and features.

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  1. Lesley Upton

    Is it just me & I can't see what should be on this page or is anyone else going around in circles when going through these links? Thanks!

    Jun 20, 2016 03:44
    1. Sirisha Dabiru

       Hi Lesley Upton,


      Please check if the content of this page is now visible to you.




      Jun 30, 2016 05:06
      1. Lesley Upton

        Hi Sirisha, yes I can now, thank you!


        Jul 01, 2016 01:26