This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Sizing and deployment

The following topics provide information that you must consider before beginning the installation process:


You need to understand the business requirements as well as use cases.

Download a copy of the BMC Service Support Planning worksheet. You can use this estimating spreadsheet to calculate database storage and CPU memory amounts for BMC Service Support products.


The worksheet is being updated for BMC Remedy ITSM suite. The numbers produced by this spreadsheet are only estimates. Customizations and different usage profiles cause variances from the baseline.

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  1. Evan Ruble

    I'm seeing "Unable to render {include} The included page could not be found."

    Jan 17, 2017 09:39
    1. Amit Durgapal

      Hi Evan,

      Please check whether you are able to view the page now.



      Jan 17, 2017 11:43
      1. Evan Ruble

        Now I see nothing. No error; no content.

        Jan 18, 2017 07:32
        1. Amit Durgapal

          Please check now. 

          Jan 24, 2017 02:34
  2. Mike Morgan

    I too am not able to view the information that's supposed to be here. No content or errors are shown at all. The only thing that I see is the Facebook icon asking if I like the page... I don't yet.

    Jan 18, 2017 11:45
    1. Amit Durgapal

      Hi Mike,

      You should be able to see the content now.



      Jan 24, 2017 02:35
      1. Mike Morgan

        I'm able to see the content now.


        Jan 25, 2017 09:52