This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Setting up Windows Explorer

Use the following steps to set up Windows Explorer options.

To set up Windows Explorer

  1. Press Windows+E to open Windows Explorer.
  2. Press ALT+V to display the View menu.
  3. Type I and then N to choose the Arrange Icons by Name option.
  4. Press ALT+V to display the View menu.
  5. Type I to display the Arrange by Icons option.
    If the Show in Groups option is checked, move to the option and press Enter to uncheck it.
  6. Press ALT+T to display the Tools menu.
  7. Type O to display the Folder Options dialog box.
  8. Press CTRL+TAB to select the View tab.
  9. Press the space bar to select the Apply to All Folder button, and press ALT+Y to accept the changes to the folder views.
  10. Press TAB until you hear "OK", and press Enter to save the changes.
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